Why
does the screen freeze if I use my back button on my browser? How do I set up an appointment? (recommend at least 1 week out in case of problems) How do I make sure that my appointment went through? Look at the manage appointments tab How do I cancel an appointment? How do I reschedule an appointment? How do I put myself on the wait list for a time I want that is already taken? How do I book recurring appointments? How do I book side-by-side or back-to-back appointments for myself and a friend? How do I fill out my intake form if I booked the appointment over the phone? How can I change the information on the intake form before the appointment begins? Do I need to fill out the intake form more than once? How do I get a username / password to access my account? What to do if I lost my username? What to do if I lost my password? What are the terms of using the online scheduling system and doing business with the Tummy Temple? How do I view availability by type of therapy How do I view availability by therapist? How do I see which therapists are available on a given day? How do I move forward one day at a time to see availability by individual therapists? How do I move forward one week at a time to see future availability? How do I move forward to a
particular day, perhaps weeks or months in advance? How do I update my contact and billing information? How do I let the Tummy Temple know that I do not need a reminder call? How far in advance may I make an appointment?
How can I see the details of upcoming appointments?
Why does the screen freeze if I use my back button on my browser? The system is highly secure. If you use your back button it will prevent you, or anyone else, from modifying or entering information. All you need to do is click your forward button to move to the last screen that was active. Everything should work well. If it does not, close the screen and re-log in. If you have to log in again, you may have lost your work. Be sure to verify that if you were making, canceling, or rescheduling an
appointment that it was take care of. You can do this by going to your "My Appointments" tab and verifying the details for all of your appointments are correct. If you need to verify that your intake form information was recorded in our database you can click on the "Details" link to the left of the appointment. Please call 206-729-6211 if you have any questions. top
How do I set up an appointment? (recommend at least 1 week out in case of problems) 1) Choose your therapy and therapist in the "Make Appointments" tab. 2) click on a white cell that corresponds to a starting time for the appointment you would like to make. 3)Fill out the Health History Intake form on the next page if you have never filled one out online. If you have already filled one out online then you may scroll to the bottom of the page and click "Next". 4) Verify that all information is correct and scroll to the bottom right and click on "Make Appointment" to save it to the system. 5) Be sure to go to your "My
Appointments" tab to see if your appointment was made and that all of the details are correct. If you do not see it there, the appointment did not go through. NOTE: As you are financially responsible for all appointments you make online, whether or not it was an error, you should always check your "My Appointments" tab to make sure there are no appointments there that you did not mean to schedule. top How do I make sure that my appointment went through? Be sure to go to your "My Appointments" tab to see if your appointment was made and that all of the details are correct. If you do not see it there, the appointment did not go through. NOTE: As you are financially responsible for all appointments you make online, whether or not it was an error, you should always check your "My Appointments" tab to make sure there are no appointments there that you did not mean to schedule. top How do I cancel an appointment? Go to your "My Appointments" tab and click on "Cancel" to the left of your appointment. Be sure to confirm the cancellation in the pop up window. When you are done go back to your "My Appointments" tab to make sure that it is no longer there. NOTE: As you are financially responsible for all appointments
you make online, whether or not it was an error, you should always check your "My Appointments" tab to make sure there are no appointments there that you did not mean to schedule. top How do I reschedule and appointment? Go to your "My Appointments" tab and click on "Modify" to the left of your appointment. On the next screen you will need to choose a particular
therapist or "All Therapists" (this option will provide you with more availability choices). Click "Next" at the bottom of the screen to be taken to the "Make Appointments" tab which will present the calendar for choosing another date and start time. Click on a white box that corresponds the date and start time you would like to reschedule your appointment to. Finish the process as you would when setting an appointment. When you
are done go back to your "My Appointments" tab to make sure that it is no longer there. NOTE: As you are financially responsible for all appointments you make online, whether or not it was an error, you should always check your "My Appointments" tab to make sure there are no appointments there that you did not mean to schedule. top How do I put myself on the wait list for a time I want that is already taken? Go the "Make Appointments" tab, choose the Therapy and Therapist. The calendar will present itself. To the right of the date you will see a link for "Wait List Options". Click on the link
and follow the instructions. topHow do I book recurring appointments?
If you have 3 or less, then book each individually. If you would like to book more than 3 you can still do it on your own or we recommend you call the Tummy Temple as they can do it with a special administrative command in the system. top How do I book side-by-side or back-to-back appointments for myself and a friend? Each booking will have to be done using individual logins with unique usernames and passwords. If you would like to see what openings might accommodate the both of you, go to the "Make Appointments" tab find the date you are interest in and click the small day and date (E.g. "Tue 11") at the top of the calendar bar to see all appointments available.
top How do I fill out my intake form if I booked the appointment over the phone? Log into your account by clicking on the My Accounts link at the bottom of every page on the www.tummytemple.com website.
Go to the "My Appointments" tab and click on "Edit" to the left of your first appointment. Fill out the form and be sure to click on "Finish" at the bottom of the page. Go back to your "My Accounts" tab and click on
"Details" to the left of the appointment and make sure that all of your responses show up. This is what was saved in the database for the therapists to work with during your session. top How can I change the information on the intake form before the appointment begins? Log into your account by clicking on the My Accounts link at the bottom of every page on the www.tummytemple.com website. Go to the "My Appointments" tab and click on "Edit" to the left of your first appointment. Fill out the form and be sure to click on "Finish" at the bottom of the page. Go back to your "My Accounts" tab and click on "Details" to the left of the appointment and make sure that all of your responses show up. This is what was saved in the database for the therapists to work with during your session. top Do I need to fill out the intake form more than once? No top How do I get a username / password to access my account? If you are a first time client of the Tummy Temple and call to set up your appointment, a username and password will be sent to your email account. If your email address is incorrect you will not receive your email. If you visited the Tummy
Temple for services prior to March 21, 2006 you will have to call the Tummy Temple at 206-729-6211. Be sure to update the Tummy Temple with your email address to ensure you receive email confirmations and reminders for your appointments. top What to do if I lost my username?
Call the Tummy Temple at 206-729-6211. top What to do if I lost my password? Your online Tummy Temple account must have your correct
email address to do the following: First go to the sign-in screen of the system and just below where you enter your username and password is a link to retrieve your password. Fill in your the blank and click on "Request Password". It will be sent to the email associated with your account. If your email address is invalid, or you do not have one in your account, you will need to call the Tummy Temple at 206-729-6211 and reconfirm your email address. top
What are the terms of using the online scheduling system and doing business with the Tummy Temple? Click here for the Terms of Use. top How do I view availability by type of therapy Under the "Make Appointments" tab, below the first black bar, select the therapy you are interested in and then choose either "all therapists" for the particular therapist you are interested in seeing. topHow do I view availability by therapist? Under the "Make Appointments" tab, below the first black bar,
select the therapy you are interested in and then choose the particular therapist you are interested in seeing.
top How do I see which therapists are available on a given day? Under the "Make Appointments" tab, below the first black bar, select the therapy you are interested in and then choose the particular therapist you are interested in seeing. Then, under the second black bar, click on the icon, choose
the date you are interested in setting up your appointment.
When the calendar presents itself, click on the day and date combination shown in red text (e.g. for Tue, July 11 click on the "Tue 11") .top How do I move forward one day at a time to see availability by individual therapists? When in the daily view, click on the icon to move ahead one day at a time. topHow do I move forward one week at a time to see future availability? Under the "Make Appointments" tab, below the second black bar, Click on the icon to the right of the dates. topHow do I move forward to a particular day, perhaps weeks or months in advance? Under the "Make Appointments" tab, below the second black bar, click on the icon and choose the date you are
interested in setting up your appointment. then top How do I update my contact and billing information? First click on the "My Account" tab.
Then choose to update your contact or billing information by clicking on the appropriate link. topHow do I let the Tummy Temple know that I do not need a reminder call? Click on the "My Appointments" tab.
Click on the icon to turn it green . When it is green it signals the Tummy Temple that you DO NOT want or need a reminder call. top How far in advance may I make an appointment? 52 weeks top How can I see the details of upcoming appointments? Click on the "My Appointments" tab. If you have appointments that are made they will be listed below.
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